Policies

Our photos represent the overall style, color palette, and feel of each design. Because flowers are seasonal and availability can vary due to weather and market conditions, the exact flowers shown may not always be available. Some designs may also feature unique or one-of-a-kind containers that cannot be exactly replicated.

When substitutions are necessary, our designers will preserve the overall style, color palette, and value of the arrangement, using flowers and/or containers of equal or greater value whenever possible.

If a particular flower, color, or design element is especially important to your order, please include that information in the florist instructions at checkout or contact us before ordering so we can confirm availability.

Lizette’s Floral Studio offers local flower delivery Monday through Friday throughout Ooltewah, Chattanooga, and many surrounding communities within approximately 25 miles of our studio.

Same-day delivery is available for many locations when orders are placed before our daily cutoff times. For deliveries within 0–9 miles of the studio, please order by 11:00 AM. For deliveries 10–19 miles away, please order by 10:00 AM. Same-day delivery to locations 20–25 miles away may be limited based on distance and availability.

Delivery fees are based on the delivery location and will be calculated at checkout.

While we cannot guarantee an exact delivery time, we are happy to consider special timing requests and will do our best to accommodate them. Deliveries to businesses, schools, hospitals, funeral homes, gated communities, and other facilities may be subject to their individual receiving policies and hours.

Please provide a complete and accurate delivery address, recipient phone number, and any helpful delivery instructions when placing your order. If we are unable to complete a delivery due to an incorrect address, inability to access the property, or inability to safely leave the flowers, additional delivery charges may apply for redelivery.

All sales are final. We do not accept returns or offer refunds. However, we do offer exchanges when appropriate. Please contact us within 24 hours of delivery to discuss any concerns.

To receive an exchange, the original floral arrangement must be returned to Lizette’s Floral Studio. Once the original arrangement is returned, we will prepare the approved replacement. Exceptions may be made at our discretion in cases of confirmed quality issues.

If a refund is issued as an exception, it will be processed promptly. Please allow 5–10 business days for the refund to appear on your statement.